I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 12-24 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product arrives to you defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive before receiving a refund.
I have a question that wasn't answered, can you please help? Absolutely!
We are always here to support our customers! Please send us an email to email@example.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.